How to handle the certificate of origin if the manufacturer

We are a trading company in Shandong Province. We directly purchase a batch of bearings from the factory and export them to the Philippines. Now our customers require us to provide form e certificate of origin. We have already filed a case in the inspection and Quarantine Bureau, but now we have a problem in handling the certificate of origin: the staff inside told us that, Our products with certificate of origin have not been put on record yet. We need the manufacturer to go to the Commodity Inspection Bureau for product filing. In this way, we can apply for the certificate of origin only after finding the product record information. However, our manufacturers have not put the product on record in the commodity inspection Bureau, so they are indifferent to it. Can you tell me how to handle the certificate of origin if the manufacturer has no product record What about it?