Why is it difficult to issue certificate of origin of form e

Last week, I found an agent to issue the form e certificate of origin in Indonesia, but today, the form e certificate of origin has not been made. It has been about two weeks since the goods arrived at the port, and the customers urge to ask for the form e certificate of origin. If the form e certificate of origin cannot be provided, we will bear the fine. We are really worried. Yesterday, we also contacted many agents, some said that Indonesia form is now E certificate of origin is really difficult to get out. It takes about three or four days. Some people directly say that they don't accept the form e from Indonesia now. You can see your contact information on your website of common problems in handling certificate of origin. I feel more professional. Therefore, I would like to ask you why it is so difficult to apply for the certificate of origin of form e in Indonesia.