Is it necessary to put the products on record when applying

Does the trade company have to record the products of Chile form f certificate of origin? If not put on record, is there any other way out? Here's the thing: We applied for the form f certificate of origin in a single window, but the certificate was not approved. The content of the receipt: if the manufacturer's product has not been put on record, the manufacturer should do a good job in product pre examination on the comprehensive service platform of origin, or provide the manufacturer's invoice or cost list(with the official seal of the manufacturer) for review, and ask the manufacturer to do a good job in product pre examination in time. But we are not a manufacturer, so we can't make the product record. How can we get the form f certificate of origin now?